Ticket Router

Part of the Prompting Techniques section of Coddy's AI Prompts journey. Lesson 21 of 24.

A support team wants every ticket routed automatically. Their app reads a JSON object with two keys: team (billing, shipping or tech) and urgency (low or high).

Route this ticket:

I can't log in since the update and I have a client demo in an hour.

The app breaks on anything that is not exactly that JSON object, so the reply must be the object and nothing else.

Challenge

Hard

Write the routing prompt. List the labels, give examples, then the ticket:

I can't log in since the update and I have a client demo in an hour.

The AI's response must:

Be a JSON object with exactly the keys team and urgency
Route the ticket correctly

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All lessons in Prompting Techniques

1Show, Don't Tell

Zero-Shot vs Few-Shot Leave a Slot to Fill Examples Set the Format Examples Get Copied Recap: Show, Don't Tell

4Conversations

Refine, Don't Restart Big Jobs in Small Steps Summarize Before You Switch Same Prompt, Same Reply Recap: Conversations

2Structure Your Prompt

Wrap Text in Delimiters Answer Only From the Text The Prompt Recipe Let the AI Ask First Recap: Structure Your Prompt

5Final Challenges

Ticket RouterSafe Guest Answers Booking From an Email Draft, Then Data

3Structured Output

Tables From Text Pull Data Out as JSON When Data Is Missing Fill a Template Recap: Structured Output