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Options That Don't Overlap

Part of the AI Decisions section of Coddy's AI Prompts journey. Lesson 3 of 22.

When two descriptions cover the same thing, the AI has to guess between them. A message that fits both can land in either, and a small change in wording flips it.

A library has two desks. loans claims anything with a date: due dates, opening days, events, and events covers talks and workshops. For When does the poetry evening start on Friday?:

events  ░░░░░░░░░░░░░░░░░░░░   0%
loans   ████████████████████ 100%

The evening has a date, so loans grabbed it. Give each desk its own territory, loans: borrowing, renewing and returning books, events: talks, workshops and other events:

events  ████████████████████ 100%
loans   ░░░░░░░░░░░░░░░░░░░░   0%

Check your descriptions in pairs: could one message honestly belong to both? If so, decide which option owns it and say so in that description.

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Challenge

Easy

A shop sorts customer messages into refunds, shipping and damage. Every description mentions orders, so one message lands in the wrong place.

Rewrite the descriptions so each option covers its own kind of request.

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