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Support Triage

Part of the AI Decisions section of Coddy's AI Prompts journey. Lesson 20 of 22.

A growing shop wants every support message routed and prioritised the moment it arrives.

Each message needs a team: billing, shipping, tech or other. It also needs a score when with four levels, lowest first, from someday to immediately, people are blocked. Scores of 2 or more go to the top of the queue.

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Challenge

Hard

Build the triage decision. The question team has options billing, shipping and tech: write the question, describe them and add other. Then add a score when with four described levels, lowest first, from someday to immediately.

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All lessons in AI Decisions

1Let the AI Decide

From Reply to DecisionDescribe Your OptionsOptions That Don't OverlapLeave a Way OutReading the AnswerRecap: Let the AI Decide

4Decisions in an App

Several Questions at OnceLet Code Do the MathDecide, Then WriteRecap: Decisions in an App

2Two Answers

Name Both SidesOne Fact per QuestionGuards Before PostingWhen Yes or No FailsRecap: Two Answers

5Final Challenges

Support TriageReview ModeratorLead Qualifier

3How Sure Is It?

Sure Is Not RightLevels on a ScaleLowest Level FirstRecap: How Sure Is It?